Back before the coronavirus shutdown, I took Brenda to dinner at a treasured restaurant in Cincinnati. Let’s call it Fancy Place. It started as a birthday celebration, but before we had our entrees, things took a surprising turn.

Our waiter was incredibly welcoming and professional, obviously well trained. The management of Fancy Place has a reputation for schooling their staff meticulously in how to treat every guest so that each person experiences their visit as a special moment.

The squeaky wheel may get the grease, but the skilled driver reaches their destination.

Whether you’re trying to upgrade your business results or you’re a new President of the United States (leaning left or right), you need to understand a secret of why many fail and a few succeed to lead change.