Back before the coronavirus shutdown, I took Brenda to dinner at a treasured restaurant in Cincinnati. Let’s call it Fancy Place. It started as a birthday celebration, but before we had our entrees, things took a surprising turn.
Our waiter was incredibly welcoming and professional, obviously well trained. The management of Fancy Place has a reputation for schooling their staff meticulously in how to treat every guest so that each person experiences their visit as a special moment.…[Continue Reading]